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You could get Rs 20,000 as compensation if you travel by Shatabdi Express

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Nimrat Kaur
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You could get Rs 20,000 as compensation if you travel by Shatabdi Express
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The Railways have been directed by the District Consumer Disputes Redressal Forum to refund the ticket amount to a local resident and pay him Rs 20,000 as compensation plus Rs 5,000 as litigation charges for a jerky journey on Shatabdi Express. Raman Dutt had said he regularly travelled to Delhi in Shatabdi’s executive class. On September 7, 2012, when he was returning from Delhi in Coach E-2, he experienced severe jerks. “I made a written complaint in the register with the Travel Ticket Examiner (TTE), mentioning the body ache that I had suffered owing to the jerks. I also wrote there appeared to be a snag in the coach. I did not approach a consumer court at that stage.” You could get Rs 20,000 as compensation if you travel by Shatabdi Express He said on February 17, 2015, he again traveled to Delhi. “On my way back, I was allotted a seat on coach E1. During the journey, severe jerks resulted in water spilling on my clothes and I also suffered pain in the neck and the lower back. I made a complaint and so did co-passenger Tarwinder Singh, who was on seat no. 30.” You could get Rs 20,000 as compensation if you travel by Shatabdi Express After the train reached Jalandhar, he rushed to a local hospital and was diagnosed with cervical spondylosis. He then reported the case to the District Consumer Disputes Redressal Forum through his lawyer Mandeep Sachdev. The Railways however called the complaint “false and frivolous” as there was no evidence that the complainant had developed cervical spondylosis owing to the train journey. -PTC News-
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