Delhi: Over 20,000 attempts to avail services, 369 appointments fixed on Day 1 of doorstep delivery
Kejriwal government launched doorstep delivery of services and nearly 20,000 calls were made to receive them. Due to heavy traffic at the call centers, only 369 appointments could be met.
The government said, “By 6 pm on Monday, the total number of calls connected were 2,728. Out of these 2,728, the number of calls answered stood at 1,286 at 6 pm. Rest of the calls were on waiting line and are being called back.” They further said that the scheme got a “tremendous response”.
Chief Minister of Delhi, Arvind Kejriwal, himself looked at the data closely.
On Friday, Kejriwal-led AAP government in Delhi launched the doorstep delivery of 40 services, including marriage registration certificate, new water connection, driving license and ration cards.
Government said, “The chief minister will be monitoring the data every hour for the next few days as he is of the view that there would be some teething problems and it will settle down in 2-3 days.”
“By 6 pm on Monday, the total number of calls connected were 2,728. Out of these 2,728, the number of calls answered stood at 1,286 at 6 pm. Rest of the calls were on waiting line and are being called back,” the government added. Since the number of requests was very high, the number of operators is being increased from 40 to 80 on Tuesday. The number of lines is also being increased from 50 to 120 from today, the statement from the government said.
The residents of Delhi can call helpline number 1076 to avail the services at an extra charge of Rs 50. The services will be provided from 8 am to 10 pm but the call centres will function round the clock.