Air India food can cut like a knife: Passenger finds metal blade in meal
A passenger on an Air India Bangalore-San Francisco flight found an alarming accompaniment to his roasted sweet potato and fig chaat served on board.
PTC Web Desk: A passenger on an Air India Bangalore-San Francisco flight found an alarming accompaniment to his roasted sweet potato and fig chaat served on board. Taking to X, the passenger stated that he found a metal blade in his food, which he immediately spat out, and that he was fine.
"Air India food can cut like a knife. Hiding in its roasted sweet potato and fig chaat was a metal piece that looked like a blade. I got a feel of it only after chewing the grub for a few seconds. Thankfully, no harm was done," the user wrote.
He also stated that the incident harmed the image of Air India as a brand. He also stated that, while he was fine, this could have resulted in a medical emergency if the meal had been served to a child.
"Of course, the blame squarely lies with Air India's catering service but the incident doesn't help the image of Air India. What if the metal piece was in the food served to a child? First picture shows the metal piece that I spat out and the second picture shows the meal before it put metal into my life," he added.
In response to his complaint, Air India apologised for the incident and assured him that it would ensure that the matter was promptly reviewed and addressed.
The airline responded, "Dear Mr Paul, we are sorry to know about this. This does not represent the level of service we aim to provide to our passengers. Please DM us your booking details along with your seat number. We'll ensure this matter is promptly reviewed and addressed."
According to the airline's official statement, the object came from a vegetable processing machine at one of its catering partner's facilities.
Rajesh Dogra, Chief Customer Experience Officer at Air India, stated, "Air India confirms that a foreign object was found in the meal of a guest aboard one of our flights. After investigation, it has been identified as coming from the vegetable processing machine used at the facilities of our catering partner. We have worked with our catering partner to strengthen measures to prevent any recurrence, including more frequent checking of the processor especially after chopping of any hard vegetable."