Metal piece found in dal on Guwahati-Okha Dwarka Express; IRCTC penalises caterer after passenger’s video goes viral | Trending
PTC Web Desk: A passenger travelling on the Guwahati-Okha Dwarka Express says he found a piece of metal in the dal served to him on board. His video has since gone viral and IRCTC has now taken action against the catering contractor.
The passenger, Amit Awasthi, posted the clip on X. In it, he holds up a small silver-coloured piece of metal that he says was in his food. He had already eaten half the meal before noticing it. “Look at what I found in my dal,” he says in Hindi, adding that he was worried he might have swallowed some of it.
15636 ट्रेन में पेंट्री स्टॉप द्वारा खाना 150 में बेचा जा रहा है। साथ में खाने स्टील भी खिला रहे है बात करने हॉस्पिटल में भी भेजेंगे ।irctc आपका यही स्वच्छ रेलवे है IRCTC please ????????
@IRCTCofficial @RailwaySeva
@AshwiniVaishnaw https://t.co/U8bhucqCjf
— amit awasthi (@amitawasth30825) November 10, 2026
Caterer’s explanation
A second video shows a member of the train’s catering staff responding to the complaint. He says the metal came from the scrub pad used to wash utensils and must have got stuck in the food. Such scrubbers are usually made of stainless steel mesh.
The staff member apologised repeatedly and offered either a fresh meal or a refund. Awasthi turned down both and said he would take the matter up with the Railways. “This is dangerous,” he said in his post, asking IRCTC to look into the quality of food being served.
IRCTC’s response
IRCTC replied to the post on X, saying it took the matter very seriously. The corporation said a “substantial penalty” has been imposed on the service provider, along with a strict warning that such incidents must not be repeated. It also said the staff members involved have been removed from duty.
IRCTC did not say whether the penalty is a monetary fine or how much it is.
The incident has once again raised questions about hygiene and food safety in train pantries, with many passengers asking for tougher checks on catering contractors.
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