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'Diabetic patients forced to eat sugary food': IndiGo flier shares airport ordeal amid flight delay

An IndiGo passenger took to social media to share her harrowing experience on the airline. She stated that the airline initially cancelled her flight, which cost her a lot of money, and then delayed it a day later.

Written by  Shgun S -- May 13th 2024 03:56 PM
'Diabetic patients forced to eat sugary food': IndiGo flier shares airport ordeal amid flight delay

'Diabetic patients forced to eat sugary food': IndiGo flier shares airport ordeal amid flight delay

PTC News Desk: An IndiGo passenger took to social media to share her harrowing experience on the airline. She stated that the airline initially cancelled her flight, which cost her a lot of money, and then delayed it a day later.

Taking to X, Swati Singh said that "Indigo flight cancellation cost me $$$$ and the manager response was - I have no option. What is India's Aviation Minister doing?" 


"Hi, my pnr is GP5HGY and I had to miss my international flight to Seattle. This is making me think if I want to travel to India with experience like this. Also I have been here since 3 pm and no one ask us even a glass of water at 9:40 they are serving poor quality food," she added in another post.

The flier also stated that some diabetic passengers were "forced to eat sugary food to keep up with the inconvenience." "The managers answer is 'we have no option' Why is the aviation ministry not putting penalties on big corporations like #indigoairlines when common man is suffering?"

She also posted a video of an interaction between airline employees and an elderly passenger. The woman says in the video, "We've been worried since yesterday afternoon. The urgent work that we needed to do could not be completed. We'll complain to IndiGo's chairman in Delhi."

The airline took note of this and responded to Singh's post. The official IndiGo account stated, "Ma'am, this is not the experience we aim to provide our customers. We regret the inconvenience. Please share your PNR with us via DM so we may check this immediately and assist you further. Vandana"

- With inputs from agencies

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