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Delhi airport introduces self-drop baggage and check-in kiosks across all terminals

Travellers will now be able to skip the check-in counters by printing their boarding tickets and baggage tags at the Common Use Self Service (CUSS) kiosks, located in about 50 Self Service Bag Drop units spread across Terminals 1 and 3.

Reported by:  PTC News Desk  Edited by:  Annesha Barua -- June 19th 2024 12:40 PM -- Updated: June 19th 2024 03:01 PM
Delhi airport introduces self-drop baggage and check-in kiosks across all terminals

Delhi airport introduces self-drop baggage and check-in kiosks across all terminals

PTC News Desk: The Indira Gandhi International Airport is now the first in India and the second in the world—after Toronto Airport—to have the Self Service Bag Drop (SSBD) capability extended to Terminals 1 and 2, according to a Tuesday announcement from Delhi International Airport Limited (DIAL). The Delhi airport opened the Terminal 3 facility in June of last year.

Travelers will now be able to avoid the check-in counters by printing their boarding cards and baggage tags at the Common Use Self Service (CUSS) kiosks, which are located in around 50 SSBD units spread across Terminals 1 and 3. 


After arriving to the SSBD unit, travellers have the option of using the biometric cameras or scanning their boarding cards to place their baggage on the conveyor belt. This process takes a few minutes to complete.

The Quick Drop Solution, which is also new to the DIAL, does away with the requirement for a boarding card or biometric verification because the passenger's baggage tag already contains these credentials. This will cut the processing time even more, from about a minute to only thirty seconds.

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"We are thrilled to introduce the Self Service Bag Drop Quick Drop Solution at Delhi Airport, setting a new standard for passenger convenience and efficiency in India," said Videh Kumar Jaipuriar, CEO of DIAL, in a statement expressing his excitement over the introduction.

This programme demonstrates our dedication to using cutting-edge technologies to improve the traveller experience. The Quick Drop Solution guarantees a better, more pleasurable travel experience for our passengers in addition to expediting the baggage drop procedure. We are happy to have been innovators in this field and are eager to keep coming up with new ideas that will help travellers.

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Currently, travellers using Air India, IndiGo, and Air India Express can use the Quick Drop Solution. Among the Quick Drop Solution's salient features are:

Bag Tag Pickup at the Kiosk: When arriving at the airport, travellers pick up and affix their bag tags at the CUSS kiosks.

Bag Drop at SBD: Travellers drop their baggage on the conveyor belt at SBD.

Airline Application Integration: With a single click, the system launches the appropriate airline's application on the SBD computer (Air India, IndiGo, or Air India Express). Passengers consent to the self-declaration form on dangerous products by simply clicking on it.

Verification and Drop: All pertinent criteria and airline-defined business rules are internally verified by the SBD system. After verification is finished, the bag is handled automatically.

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- With inputs from agencies

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