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Air India gets show cause notice after several passenger faints due to lack of AC as Delhi-San Francisco flight delayed by 20 hours

Flight to San Francisco, initially scheduled to depart yesterday afternoon, is now set to leave at 11 am today, resulting in a delay of over 20 hours

Written by  Shefali Kohli -- May 31st 2024 09:41 AM -- Updated: May 31st 2024 03:16 PM
Air India gets show cause notice after several passenger faints due to lack of AC as Delhi-San Francisco flight delayed by 20 hours

Air India gets show cause notice after several passenger faints due to lack of AC as Delhi-San Francisco flight delayed by 20 hours

Air India flight delayed | In a distressing and horrific turn of events, several passengers fainted on an Air India flight due to the absence of air conditioning. The incident occurred after the flight destined for San Francisco followed a delay of more than eight hours on Thursday. The flight to San Francisco, initially scheduled to depart yesterday afternoon, is now set to leave at 11 am today, resulting in a delay of over 20 hours.

Raising concerns on harrowing incident, a journalist Shweta Punj took to his X handle and wrote, “If there is a privatisation story that has failed it is @airindia @DGCAIndia AI 183 flight has been delayed for over 8 hours , passengers were made to board the plane without air conditioning, and then deplaned after some people fainted in the flight.This is inhuman!”


She further added that passengers were sent to a hotel late last night, to be back at 8:00am to the airport and now they have been asked to go back to the hotel.

The Air India X handle responded to her: "Dear Ms. Punj, we truly regret to note the disruptions. Please be rest assured that our team is actively working to address the delay and appreciate your ongoing support and understanding. We are also alerting our team to provide necessary assistance to the passengers."

Expressing dissatisfaction with the airline's, another passenger Abhishek Sharma, urged the airline to take immediate action, highlighting the plight of his parents and "numerous other parents stranded at the boarding area" who were unable to return home.

Taking to X handle, he wrote, “@airindia please let mine and the numerous other parents stranded at the boarding area go home! AI 183 is over 8 hrs late. People were made to board the plane and sit without ac. Then deplaned and not allowed to enter the terminal because immigration was done #inhuman”

    
The ministry issued show-cause notice which reads, "It has come to the notice of DGCA that flights were inordinately delayed and passengers were put to discomfort due to insufficient cooling in the cabin. Further, repeated incidences of passengers being put to discomfort by M/s Air India in violation of various DGCA CAR provisions have come to notice."

"Now, therefore Air India is hereby, called upon to Show Cause as to why enforcement action shall not be initiated against the airline for the aforesaid violation. The reply of Air India should reach this office within 03 days from the date of issue of this notice, failing which, the matter would be processed ex-parte," it added.

Visuals shared by numerous other passengers depict people, including children, sitting on the floor, with some having removed their shoes. The prolonged delay and adverse conditions sparked significant frustration and concern among passengers

This is not the first time that Air India flights has been delayed. Earlier, a flight from Mumbai to San Francisco experienced a similar issue, with passengers forced to remain in the cabin for about six hours amid inadequate air conditioning.

- With inputs from agencies

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