Zomato, Swiggy down for users in parts of India
Chandigarh, April 6: Zomato and Swiggy, food-ordering apps, went down in some regions on Wednesday afternoon. Users took to Twitter and said both Zomato and Swiggy were down and that they were unable to place orders.
While the front end of both Swiggy and Zomato were working, users complained that their payment got deducted, but the orders were not getting placed.
Swiggy also admitted that there was a technical issue with the app. “We’re currently unable to process your request as we’re experiencing technical constraints. Not to worry, our best minds are on it and we’ll be up and running soon,” said a Swiggy customer service executive on Twitter.
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Zomato also confirmed that they are facing a similar issue. Zomato’s customer care executive tweeted a standard reply, “Hi there, we are facing a temporary glitch. Please be assured our team is working on this and we will be up and running soon.”
Meanwhile, the Competition Commission of India (CCI), a statutory body within the Ministry of Corporate Affairs, in its order dated April 4, 2022, has ordered an investigation against Zomato and Swiggy based on the information filed by the National Restaurant Association of India (NRAI) last year.
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The NRAI looks forward to a positive outcome of this investigation which will pave way towards providing a level playing field for all stakeholders in the ecosystem," said the NRAI in a statement. The CCI has launched investigations into Zomato and Swiggy (Bundl Technologies Pvt Ltd) related to dealings with restaurant partners, neutrality, alleged unfair pricing, and other aspects.
-PTC News
