PTC Web Desk:  IndiGo’s website and online services faced another disruption on Friday, leaving some passengers unable to book flights and others struggling to log in to the airline’s mobile app.

This is the second online service disruption reported by IndiGo this week, adding to concerns among passengers who depend on the airline’s digital platforms for booking and managing their travel.

Flight booking shows ‘No Data Available’

Passengers trying to make new bookings reportedly encountered a “No Data Available” message on the website. Some users also reported difficulties accessing the mobile application. Complaints on social media included failed flight bookings, problems with web check-in and delays in receiving payment confirmations.

IndiGo issues service advisory

IndiGo acknowledged the issue through a service advisory on its website, saying its systems were experiencing intermittent problems.

The airline said the disruption could prevent some customers from accessing its online services and added that its teams were working to restore normal operations.

Passengers who do not need immediate assistance have been advised to try the digital services again after some time. Those requiring urgent travel-related help have been asked to contact IndiGo’s customer support.

Booking, check-in services affected

The disruption has affected some of the key online services passengers use before travelling, including flight bookings, web check-in, payment confirmation, access to online services and mobile app login.

The airline had reported a similar issue on Wednesday, when it said its reservation system was facing intermittent problems.

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IndiGo had reported reservation system issues earlier

Earlier this week, IndiGo said it was working with its technology partner to resolve problems affecting its reservation platform. The airline did not provide detailed information about the exact cause of the latest disruption or say how long Friday’s problem was expected to continue.

The repeated issues could cause additional inconvenience for passengers who rely on the airline’s website and app to book tickets, check in or manage existing reservations.

- With inputs from agencies

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