Woman denied pre-booked wheelchair by Air India falls at Delhi airport, lands in ICU
PTC News Desk: In a shocking incident, a woman claimed that her 82-year-old grandmother was denied a pre booked wheelchair by Tata airline Air India which compelled her to walk before collapsing.
Parul Kanwar in her social media post slammed the airline and called out for their negligence while recalling the ordeal.
“I post this because I have no choice, and because it infuriates me that there is such little value for human life and wellbeing. Air India, you treated my grandmother so poorly, and with such little regard,” she said.
“For our travel back from Delhi to Bangalore on 4th March 2025, we booked a wheelchair for my 82-year-old grandmother (widow of a decorated Lt General, who has fought for India in several wars) well in advance - confirmed by the airline. Upon reaching the airport, she was not allocated one. We tried for almost an hour, requesting airline staff, airport help desk, alternate airline staff from IndiGo (who incidentally, had a free wheelchair but won’t share),” she further added.
Parul also alleged that none of the staff member weighed in to help her grandmother and they themselves had to arrange all the medical aid and when a wheelchair arrived the airline boarded her without a proper medical check-up, despite visible injuries.
“With no other option, this old lady slowly made her way across 3 parking lanes at T3 New Delhi, on foot with assistance from a family member. She managed to enter the airport on foot, still no wheelchair or assistance was provided. Ultimately, her legs gave way, and she fell - she fell in front of the Air India premium economy counter. Not one person stepped in to help. We requested someone to help get first aid - no help. Expectation from Air India staff was for the family member to go to the MI room and get medical aid. Finally, the wheelchair arrived, and she was promptly boarded without a proper checkup with a bleeding lip and injury to her head and nose. The flight crew did help with ice packs and called ahead to the Bangalore airport for medical aid, where she was seen by a doctor and given 2 stitches,” Parul said.
- PTC NEWS
