Reliance Market at VR Punjab Mall penalised for overcharging Kharar resident
Reliance Market at VR Punjab Mall penalised for overcharging Kharar resident Reliance Market, at VR Punjab Mall in Kharar, has been hauled up by the district consumer redressal forum, Mohali, as it charged a customer Rs1,452 in excess of the maximum retail price (MRP). The cash and carry store of Reliance Market has been ordered to refund the amount (Rs1,452) with 6% interest from December 2015 till payment with Rs 5,000 as compensation for mental harassment and Rs 2,500 for litigation expenses to Harjinder Singh, a resident of Sunny Enclave, Kharar. On December 19, 2015, Harjinder Singh had purchased 30 kg of pulses (urad dal -whole) at the store, the MRP of which was mentioned as Rs 2,900. However, when he was getting the item billed he was asked to buy the pulses loose and that too at Rs 145 per kg that came to a total of Rs 4,350. In its order the consumer forum said, “Undisputedly Reliance Market in its written reply has claimed that the complainant raised protest regarding printed MRP at the time of purchase and entry. Even reply to this e-mail was not given by Reliance Market and as such it is obvious that now Reliance Market has concocted a story regarding offering of due explanation regarding MRP.” If the MRP had actually been Rs 4,352, then there was no need for the people at the store to remove the original tag of Rs 2,900 from the pack and paste another one with the higher price of Rs 4,352. “However, that was done on the spot and as such inference is obvious that actually Rs 1,452.90 was charged in excess from the complainant by issue of invoice,” the forum said. -PTC News
