Indian Railways launches upgraded e-Ticketing Website and Mobile App for booking tickets online

New Year: Following the vision of ‘Digital India’, Indian Railways has upgraded its e-ticketing website www.irctc.co.in and IRCTC Rail Connect Mobile App, which are used for booking of Railway tickets ‘online’. The Upgraded e-ticketing Website and IRCTC Rail Connect Mobile App, offering “Best-in-class” features, has been launched by Railway Minister Piyush Goyal on December 31, 2020. This will be a New Year gift by the Indian Railways to all passengers. Also Read | Indian Railways to charge ‘user fee’ at nearly 1,000 stations to generate more revenue Goyal said “The Railways is committed to serving the nation, and constantly working to augment its services to further improve the rail travel experience. This Upgraded e-ticketing platform for booking online Railway tickets, will enhance passenger convenience." E-Ticketing services of IRCTC for booking of Indian Railway Tickets The upgraded e-ticketing website and App will provide the next level of services and experience to the rail users. Also Read | ‘May spirit of hope and wellness prevail’: PM Modi extends wishes to nation on New Year 2021 Customer experience has been the focus of revamping the features The railway customer has been a focus on the design of this new world-class website for booking of rail tickets. Novel user personalization features linked to the user login, have been incorporated for the first time ever, along with customizations for seamless travel experience, one-stop train selection for booking, and integrated booking for meals and accommodation with tickets. Salient Features of the Upgraded website Complete User personalization linked to the user login, such as

• The booking of meals, retiring rooms and hotels have been integrated and can be directly along with the tickets, thus providing a one-stop solution for the needs of the traveller.
• Predictive entry suggestions using Artificial Intelligence to be given to the passenger when he is entering the station or passenger. This will greatly reduce the hassle in searching for stations and also save time in ticket booking.
• Simpler checking of the refund status at the user accounts page. Earlier this feature was not easily accessible.
• ‘Regular’ or ‘Favorite’ journeys can be booked easily by automatically entering relevant details.
• Train search and selection simplified by putting the information on one page to reduce the time used by passengers and enhancing the booking experience.
• All information on one page – Availability for all classes are displayed along with respective fares for all trains. Simply scroll the page and choose to ‘Book’ the desired train and class. Earlier each train seat availability and fares could be seen only after clicking on that train individually.
• A ‘Cache system’ has been introduced in the backend to provide availability status. This will avoid delays in loading availabilities.
• In case waitlisted tickets, its ‘confirmation probability’ is displayed. Earlier this had to be checked for each waitlist status separately.
• Availability for other dates can be toggled on the page itself.
• Prompts during the booking process for making it easy for even less computer familiar users. This will save his time wandering on the website for searching the website.
• The journey details will be shown also on the payment page. It will prompt the user to check and rectify if there are any typographical errors. These corrections can only be corrected by visiting a PRS center.
• The website has in-built features for enhancing cybersecurity by using appropriate captchas.

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