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Now, train passengers can order food through WhatsApp

By Jasleen Kaur -- August 29, 2022 5:26 pm -- Updated:August 29, 2022 5:30 pm

New Delhi, August 29: WhatsApp has come to the 'rescue' of foodies travelling via trains. The Indian Railways has launched a service, wherein passengers can order food online through WhatsApp by using their PNR number.

Zoop, the food delivery service by Indian Railway Catering and Tourism Corporation Ltd. (IRCTC), has partnered with Jio Haptik to allow train travellers to order food through their WhatsApp chatbot service in just a few simple steps.

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The IRCTC has been set up as an extended arm of the Indian Railways to upgrade, professionalise and manage the catering and hospitality services at stations, on trains and other locations and promote domestic and international tourism. E-Catering is part of this.

Now, train passengers can order food through WhatsApp

E-Catering, the service of IRCTC's Catering and Hospitality business, is an Internet-based service that allows passengers to book food of their choice from partner restaurants and food outlets through a mobile application while travelling on a train. Food is being delivered to the passengers on their respective seats/berths.

This service has now partnered with Zoop, now, railway passengers order food while travelling. With the latest WhatsApp chatbot, named "Ziva" customers can use their PNR numbers to place food orders and get their deliveries straight to their seats with real-time order tracking, feedback and support.

Unlike other WhatsApp solutions, which redirect users to a different link for order booking, Zoop ensures that the entire process is completed within WhatsApp only. IRCTC is making it all simple and hassle-free for passengers to order food online without downloading any other additional software/app.

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"The newly launched service is now witnessing rapid growth in daily conversations through WhatsApp and is set to scale higher as the service engages with users in a direct WhatsApp chat with lists and buttons, helping them explore restaurants based on their PNR number, Train number or Station," the official said in a statement.

"You can chat with Zoop on WhatsApp at +91 7042062070. It also provides a quick and easy 3-click payment experience within WhatsApp to place instant orders with real-time tracking and support," the statement further reads.

The services are available at Vijayawada, Vadodra, Moradabad, Warangal, PT. Deen Dayal Upadhyaya, Kanpur, Agra Cant, Tundla Junction, Balharshah Junction and at more than 100+ A1, A and B Category railway stations.

-PTC News with ANI inputs 

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