Punjab citizens can now use the government’s unique COVA App to request for the delivery of essential goods and groceries amid the coronavirus outbreak. The state government has expanded the App to cover such delivery, thus reaching out more effectively to the people amid complaints that many of the delivery contact numbers were being found unavailable, busy or invalid by many people. The vendors were also finding it difficult to deal with the high number of orders and deliver to the right addresses.
The App is available on the Android PlayStore and iOS Appstore, which will facilitate the delivery of grocery and essential goods, as notified by the government, through local vendors. The feature has been built into the App with support from Uengage Services Private Limited, who has worked pro bono with the government team on this initiative, according to Vini Mahajan, Additional Chief Secretary, Department of Governance Reforms and Public Grievances.
The move is aimed at helping citizens access essential services during the lockdown easily, while also enabling vendors to maintain the supply and deliver to people’s homes with appropriate passes. This module shall enable the vendors to register themselves as suppliers and enlist their delivery executives for passes.
This shall also empower the district administration to approve/reject the vendor, and also act as a monitoring authority if a complaint is registered by the citizen on the grounds of overpricing or adulteration. The citizen shall only need to select his/her location and the App shall populate the nearby vendors. The citizen can place an order on the App itself and pay post-delivery of the items.
This is an additional feature in the App which was already providing solutions to help citizens access authentic information, report gatherings, access medical advice from doctors. It may be recalled that the interactive citizen mobile application was launched by the Punjab Government through its innovative Digital Punjab Team.
The Department of Governance Reforms and Public Grievances has received positive feedback from users and hopes that the utility of this App and citizen’s experience improves with this feature, said Vini.