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Paytm crisis: Company's response to ED's investigation of Paytm payments bank

Written by  Annesha Barua -- February 15th 2024 09:37 AM
Paytm crisis: Company's response to ED's investigation of Paytm payments bank

Paytm crisis: Company's response to ED's investigation of Paytm payments bank

PTC News Desk: Paytm, amidst swirling reports suggesting an investigation by the Enforcement Directorate (ED), has taken a firm stance by denying any allegations of FEMA violation. The fintech giant, in an exchange filing addressed to the Bombay Stock Exchange (BSE) and the National Stock Exchange (NSE), vehemently refuted the existence of any FEMA case initiated by the ED against the company.

The parent company, One 97 Communications Limited, which encompasses both Paytm and Paytm Payments Bank, clarified in the filing that its subsidiary, Paytm Payments Bank, does not engage in Outward Foreign Remittances. This clarification is crucial in dispelling any misconceptions surrounding the alleged violations.


In a detailed statement provided to both NSE and BSE, One 97 Communications Limited underscored its cooperation with regulatory authorities, including the Enforcement Directorate. The company affirmed its commitment to furnishing all necessary information, documents, and explanations requested by these authorities. Furthermore, it reiterated Paytm Payments Bank's adherence to regulatory obligations under the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015.

Emphatically dismissing the reports of an ED case as baseless, misleading, and malicious, Paytm has stood by its integrity in the face of adversity. This resolute stance reflects the company's confidence in its compliance with regulatory frameworks and its dedication to transparent business practices.

The timing of these developments is significant, given the impending deadline for Paytm Payments Bank. With the Reserve Bank of India's directive to halt all transactions and deposits by merchants and customers from February 29 onwards, the scrutiny on Paytm has intensified. However, the company's swift response and unequivocal denial of any wrongdoing aim to reassure stakeholders amid this challenging period.

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RBI investigation reveals Paytm payments bank breached KYC regulations

The Paytm Payments Bank finds itself embroiled in a controversy following a recent investigation conducted by the Reserve Bank of India (RBI). The probe unearthed significant violations of regulatory standards, particularly pertaining to the Know Your Customer (KYC) guidelines mandated for all operational banks in India.

According to findings released by the RBI, a staggering number of Paytm Payments Bank accounts were found to be in operation without the requisite KYC documentation. Furthermore, certain accounts were linked to just a single KYC document, a revelation that has sparked concerns regarding potential avenues for money laundering and the safeguarding of customer data.

In a comprehensive audit report, the RBI outlined grave procedural lapses within the operations of Paytm Payments Bank. One of the central criticisms leveled against the bank was its failure to conduct thorough background checks on the actual sources of funds before onboarding new customers. This oversight not only violates regulatory protocols but also exposes the institution to heightened risks associated with financial impropriety and illicit activities.

The findings of the RBI's investigation have underscored the urgency for Paytm Payments Bank to address these compliance deficiencies and implement robust measures to rectify the situation. Failure to do so not only jeopardizes the bank's reputation but also undermines the trust and confidence of its customer base and regulatory authorities alike.

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(Inputs from agencies)

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