DGCA steps in as Vistara continues to cancel flights, seeks daily cancellation & delay reports
PTC News Desk: Aviation regulator Directorate General of Civil Aviation (DGCA) has ordered the Vistara airline to file daily reports on flight cancellations and delays. The move comes as Vistara continues to cancel scores of flights due to a scarcity of pilots over a revised pay structure.
Earlier, the airline which is co-owned by Tata Group and Singapore Airlines Ltd revealed a substantial number of flight cancellations and delays in recent days owing to a variety of factors, including staff unavailability.
The airline apologised for the delays but did not provide a total number of flight cancellations on Monday. According to a source, 50 planes were cancelled on Monday.
Taking to X on Tuesday, the Ministry of Civil Aviation stated it was “monitoring the situation of Vistara flight cancellations” though flight operations were managed by airlines and stated that the airlines were supposed to take certain procedures to limit passenger disturbance.
“Airlines have to comply with DGCA norms to ensure passenger facilitation in case of cancellation or delay of flights,” it added.
According to a DGCA spokesperson, rules of the Civil Aviation Requirements require airlines to provide facilities for passengers who are denied boarding, have their flights cancelled, or are experiencing flight delays. They must also provide passengers with advance notice of the flight's status, as well as the chance to request a refund and compensation, depending on the circumstances.
Officials are monitoring the situation to ensure that these requirements are met, the official stated.
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