UGC to roll out 'e-Samadhan' portal for resolving grievances of students, staff
New Delhi, August 29: Higher education sector regulator University Grants Commission (UGC) is now set to monitor and resolve all grievances of students and staff in varsities using a centralised portal named 'e-Samadhan', which will be made operational next week, an official informed.
"The resolution of institutional entity grievances has always been a top priority of the commission and in a step towards that, the UGC has come up with the e-Samadhan-Online Grievance Registering and Monitoring System which is a digital platform for stakeholders to identify and apply for grievances, feedback or queries," the official added.
According to the UGC, this platform ensures transparency, prevents unfair practices in Higher Education Institutions and provides a time-bound mechanism for redressal of grievances.
The commission amalgamated its current websites and helplines, with the exclusion of the anti-ragging helpline, and established the new portal, according to an official statement.
"UGC e-samadhan, a step forward for the service to stakeholders which would be a single Window system for all the stakeholders for registering their complaints/ grievances on the portal which would be available all the time at the click of a mouse. A toll-free No. 1800-111-656 will also be available on the UGC website 24x7 for lodging complaints by the stakeholders on any issue faced by them" it further added.
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As per the official, the users will be able to register a complaint by following a simple procedure with the help of a mail ID or by calling a toll-free number.
"The complaint gets recorded and a docket number shall be allotted which would be automatically reflected in the concerned bureau head's accounts. The concerned bureau shall resolve the issues within the stipulated time," it further stated.
The concerned Bureau Head shall review the complaints on a daily basis for successful implementation, while the secretary or chairman would do so weekly.
"Students can file various complaints through a single platform. It will be easier to track the progress of the complaints due to proper documentation and docket numbers. It would help to identify the institutions which are not responding to the grievances to take stringent measures by the Commission," the UGC official added.
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-PTC News
