CM Bhagwant Mann launches Punjab Police’s Public Grievances Redressal Portal
Chandigarh, July 11: Punjab Chief Minister Bhagwant Maan on Monday launched Punjab Police’s Public Grievances Redressal Portal in the presence of senior officials of the state government.
“This revolutionary decision is aimed at enabling the citizens to lodge their complaints online, monitor its progress and get the report while sitting at home just on a single click of their mouse,” said Punjab Chief Minister Bhagwant Mann.
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Reiterating the firm commitment of his government to provide citizen-centric governance for the people of state, the Chief Minister said this unique software would provides a complete solution for public grievances redressal mechanism. He said this mechanism would help citizens register their complaints online and monitor its progress without moving in the offices.
Bhagwant Mann said this system would effectively end the practice of multiple and parallel inquiries in the system thereby helping the citizens to get their work done in a time-bound manner.
The Chief Minister, while sharing the details, said the objective of this software was to deliver transparent and time-bound justice to the complainant. He further said this system would also strengthen accountability in system, where erring officials could be held accountable for their inaction and inordinate delay.
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Further describing the procedure to lodge complaints, Bhagwant Mann said complainants could visit the website Pgd.punjabpolice.gov.in and create a permanent account by following a few simple steps, including filling in their name and mobile number.
Following this, he said a password would be generated and a permanent account would be established on the portal. Bhagwant Mann said the complainant would be able to lodge their complaints and using the credentials, they could track the progress of the complaint.
DGP Gaurav Yadav described it as an endeavour of the police department to provide an accountable and responsive system, which would further bring transparency in police functioning.
-PTC News
